General email.
Questions, technical support, account or billing issues. Goes straight to the team inbox.
Compose email →SUPPORT · MON–SAT · 19:00–23:00 (UTC+2 · MADRID)
I’m here.
Talk to me.
Questions about your account, setup, or billing? Pick a channel below. I’m with you.
Chat with our bot.
Our website assistant helps with anything about the service (trained on our technical docs, it covers setup, features, billing and troubleshooting) instantly.
Find the chat bubble on the site, bottom-right ↘
Write to me on Telegram.
Direct line for quick questions and real-time help. It reaches me directly, not a ticket queue.
@Benjamin_SignalForge
Open in Telegram →
Response times.
BY PLAN
Starter plan
< 24 hours
Trader plan
< 4 hours · priority
Pro plan
< 4 hours · priority
Hours
Mon–Sat · 19:00–23:00 (UTC+2 · Madrid)
Get a faster reply.
INCLUDE THIS IN YOUR MESSAGE
- Your account ID
- The affected symbol (e.g. XAUUSD)
- A screenshot of the error
Tip: the more context you give up front, the fewer round-trips it takes to fix your issue.